1. Gather information
Account ID, time of issue, and screenshots; including Dhaka or another district name makes tracing easier to locate
kirikya Support: Official complaints and assistance
Filing complaints with kirikya Support is easy in Bangladesh; Dhaka, bKash, Nagad, Rocket, and account verification receive answers.
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kirikya Support complaint filing 4 steps
2. Submit complaint
Send a short message on the kirikya Contact page, but include the date of the incident and the device model.
3. Get acknowledgement
As soon as you get a ticket number, assume the request is recorded; first reply arrives within 2-6 hours.
4. Check solution
Follow reply steps one by one; if needed, add info to the same ticket; do not open.
- First, keep evidence of the problem in one place.
- Then send via official channel.
- Save the ticket number.
- Finally, compare with the reply.
kirikya Contact channel and response time
Official contact
Help here for complaints, account issues, and APK installation for Bangladeshi users; separately note about bKash, Nagad, Rocket.
Keep urgent messages brief; in one message give three things: what happened, when, and what device you are using.
Response standards
General questions take 2-6 hours; verification matters may take up to 1 business day; repeating questions lengthen the queue.
Only send written evidence; phone-based solutions are not on this page.
- Write the ticket number separately
- Tell when the issue started
- Provide screenshots in order if multiple.
Dhaka users usually receive answers before noon; with slow networks, it's better to send all information at once.
What information is useful in the kirikya Help Center
Account information
Name, phone number, and sign-in email; this helps verify quickly for kirikya Login problems.
Device information
Android version, phone model, and APK status; using 8+ version may make settings different.
Local payment
Enter bKash, Nagad, Rocket names; local payment accounts in Bangladesh have separate tracking options for these.
Type of issue
Describe in one line where you are stuck: login, app opening, or sending a message.
Providing these details helps the support team finish with fewer questions, reducing unnecessary back-and-forth.
External complaint path
If an internal ticket isn't resolved, follow the official external complaint steps with the same documents; keep the ticket number, contact date, and reply copy together for easier next steps.
The goal here is to keep a written history accurate, so do not send multiple separate messages; one clear file is better.
General questions
What to write in kirikya Support?
During the issue, provide the account ID and device information in one line to help understanding the main event.
Resend the same complaint?
No, reply to the existing ticket; opening a new ticket spreads the history.
Will I get help with bKash, Nagad, Rocket?
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